Because Every Pair Should Bring Joy, From Your Toes to Your Heart!

👋 Hey there, Sock Lover!

We know the thrill of unboxing a new pair of personality-packed socks—whether they’re roaring Dinosaurs, purring Cats, majestic Llamas, or serene Ocean scenes. But sometimes, a sock might not fit just right, or the color isn’t what you pictured in your sock-dreams. That’s okay! We want every step in your Oooh Yeah socks to be a joyful one. If something isn’t perfect, our Happiness Guarantee is here to help.

🔄 The Quick & Joyful Overview

  • Return & Exchange Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached.
  • How to Start: Email us at [email protected] with your order number and reason for return/exchange.
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal).
  • Refund Timing: 5-10 business days after we receive and process your return.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the error was ours.

📦 Step-by-Step Return & Exchange Process

Follow these simple steps to get your perfect pair:

  1. Contact Our Happy Team: Within 15 days of receiving your socks, email us at [email protected]. Use the template below to make it super easy!
  2. Await Instructions: We’ll reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and the return address (our friendly warehouse in the US).
  3. Pack ‘Em Up: Place the unworn, tagged socks in their original packaging (or a secure package), and include the RMA number inside the package. Pro tip: Reuse the box your socks came in if you can!
  4. Ship It Back: Mail the package using a trackable shipping service. We recommend keeping your tracking number safe—like a rare Bear or Bird sock design!
  5. Let Us Know: Once you’ve shipped, reply to our email with the tracking number so we can keep an eye out for your return.

📝 Your Easy-Peasy Return/Exchange Request Template

Copy, paste, and fill in the blanks in an email to [email protected]:

Subject: Return/Exchange Request for Order #[Your Order Number] Hello Oooh Yeah Socks Team! My name is: [Your Full Name] My order number is: #[Your Order Number] Order date: [Date of Order] I would like to: [ ] Return for a refund / [ ] Exchange for a different item Reason for return/exchange: [e.g., Wrong size, design not as expected, etc.] Item(s) to return/exchange: – [Sock Design Name, e.g., “Majestic Llama Crew Socks”] | Size: [Size] | Color: [Color if applicable] | Quantity: [Qty] For exchanges, my desired replacement is: – [Desired Sock Design Name] | Size: [Size] | Color: [Color if applicable] I confirm the item(s) are unworn, unwashed, and have all original tags and packaging. Thank you for spreading sock joy! [Your Name]

💰 Refunds: When & How Your Money Comes Back

We process refunds as quickly as we pick out our favorite Farm or Kids socks for the day!

  • Processing Time: Once your return is received and inspected at our warehouse (usually within 3-5 business days of arrival), we’ll initiate the refund.
  • Refund Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Timeline: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment processor’s policies.
  • What’s Refunded: The full price of the returned sock(s). Original shipping fees are non-refundable.
  • Exchange Shipping: For exchanges, we’ll cover the standard shipping cost to send your new pair of joy to you!

⚠️ Important Notes & Non-Returnable Items

To keep things fair and hygienic for all our sock lovers, please note:

  • Hygiene is Key: For the health and happiness of all customers, we cannot accept returns on worn, washed, or damaged socks. They must be in resellable condition with tags attached.
  • Final Sale Items: Occasionally, we may have clearance or final sale socks. These will be clearly marked as “FINAL SALE – No Returns or Exchanges” on the product page.
  • Personalized/Custom Socks: Based on our website menu and focus on standard, themed designs (like Bears, Birds, Cats, Dinosaurs, etc.), we currently do not offer personalized/custom monogrammed socks. Therefore, this non-returnable category does not currently apply. All our themed sock designs are eligible for return if they meet the conditions above.
  • Lost in Transit: We are not responsible for return packages lost in transit without a tracking number. Using a trackable service is highly recommended.

❓ Questions? We’re All Ears (Like Our Friendly Animal Socks!)

Our customer care team is as approachable as our cuddly Bear socks and as helpful as our loyal Dog designs. Reach out anytime!

📧 Email: [email protected]
📬 Mail: Oooh Yeah Socks Store, 3669 Stewart Street, Indianapolis, US 46268 (Attn: Returns)

We aim to reply to all return-related emails within 1-2 business days.

With warm toes and a commitment to your happiness,
The Team at Oooh Yeah Socks Store

© Oooh Yeah Socks Store. Spreading daily joy, one pair at a time. 🧦
Website: ooohyeahsocksstore.com