Hey there, Sock Lover! Welcome to the Oooh Yeah Socks Store help center. We’re thrilled you’ve found your way to our world of personality-packed socks, whether you’re here for the roaring Dinosaurs, purring Cats, majestic Llamas, serene Ocean scenes, or any of our other joyful designs! We want every part of your experience with us to be as delightful as unboxing a new pair. Below, you’ll find all the details on how we get your socks to you and our Happiness Guarantee if something isn’t perfect.
🚚 Shipping Information
We hustle to get your sock joy packaged and on its way to you! Here’s how it works:
Order Processing
Once you place your order, our team of sock enthusiasts gets to work. All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with your order details as soon as it’s placed.
Shipping Methods & Delivery Times
We offer two great ways to get your socks, so you can choose what works best for you!
⚡ Option 1: Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95 USD
- Delivery Time: 10-15 business days after shipment.
- Best for: When you want your Bears, Birds, or Dogs socks a little faster, with full tracking.
🎁 Option 2: Free Shipping
- Carrier: EMS
- Cost: FREE on all orders over $50 USD.
- Delivery Time: 15-25 business days after shipment.
- Best for: Budget-friendly joy! Perfect for stocking up on multiple pairs for the whole Farm or Kids.
Please Note: The above delivery times are estimates and begin once the package has been handed to the carrier. Delivery may occasionally be affected by factors outside our control, such as customs processing or local postal delays. We ship worldwide, with the exception of some remote areas and parts of Asia not served by our carriers.
Tracking Your Order
As soon as your socks ship, we’ll send you a shipping confirmation email with a tracking number. You can use this to follow your package’s journey—watching it move is almost as fun as seeing which Men’s Socks design you got!
🧡 Our Happiness Guarantee: Returns & Exchanges
Because every pair should bring joy, from your toes to your heart! We know the thrill of unboxing new socks, but sometimes a pair might not fit just right, or the color isn’t what you pictured in your sock-dreams. That’s okay! Our Happiness Guarantee is here to help.
📋 The Quick Overview
- Return & Exchange Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
- How to Start: Email us at [email protected] with your order number.
- Non-Returnable Items: Worn, washed, or damaged socks cannot be accepted for hygiene reasons. All our standard themed sock designs (like those in our menu) are eligible for return if conditions are met. We do not currently offer personalized/custom socks, so this is not a concern.
🔁 Step-by-Step Return & Exchange Process
Follow these simple steps to get your perfect pair:
Within 15 days of receiving your socks, email us at [email protected]. Use the template below to make it super easy!
We’ll reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and the return address for our friendly warehouse in the US.
Place the unworn, tagged socks in their original packaging (or a secure package), and include the RMA number inside. Pro tip: Reuse the box your socks came in if you can!
Mail the package using a trackable shipping service. We recommend keeping your tracking number safe—like a rare Bear or Bird sock design!
Once you’ve shipped, reply to our email with the tracking number so we can keep an eye out for your return.
📝 Easy-Peasy Return/Exchange Request Template
Copy, paste, and fill in the blanks in an email to [email protected]:
💰 Refunds: When & How Your Money Comes Back
We process refunds as quickly as we pick out our favorite Farm or Kids socks for the day!
- Processing Time: Once your return is received and inspected at our warehouse (usually within 3-5 business days of arrival), we’ll initiate the refund.
- Refund Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Timeline: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment processor’s policies.
- What’s Refunded: The full price of the returned sock(s). Original shipping fees are non-refundable.
- Exchange Shipping: For exchanges, we’ll cover the standard shipping cost to send your new pair of joy to you!
⚠️ Important Notes
- Hygiene is Key: For the health and happiness of all our sock lovers, we cannot accept returns on worn, washed, or damaged socks. They must be in resellable condition.
- Final Sale Items: Any clearance or final sale socks will be clearly marked as “FINAL SALE – No Returns or Exchanges” on the product page.
- Lost Returns: We are not responsible for return packages lost in transit without a tracking number. Using a trackable service is highly recommended.
❓ Questions? We’re All Ears (Like Our Friendly Animal Socks!)
Our customer care team is as approachable as our cuddly Bear socks and as helpful as our loyal Dog designs. Reach out anytime!
📧 Email: [email protected]
📬 Mail: Oooh Yeah Socks Store, 3669 Stewart Street, Indianapolis, US 46268 (Attn: Returns)
We aim to reply to all emails within 1-2 business days.